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Message the team
Open Messages and choose Japan Finds Team. Your account context stays attached to the conversation.
Open MessagesJapan Finds care
How can we help?
Message from your account when you can. Your order and account context stay with the conversation, which makes it easier to help.
Your details stay privateSupport conversations and order information are visible only to you and the Japan Finds team.
No sign-in needed
Email support
If you cannot sign in, email the care team from any inbox. Include an order number only when your question is about an order.
support@japanfindsdirect.comStart in the right place
Help with an order or purchase history
Damaged, missing, or wrong item
Open Orders & Delivery, choose the order, and use Request refund so the order details stay attached to your request.
Past Whatnot purchases
In Settings, open Whatnot history to ask us to match verified past purchases. Linking history does not create an order or add value to your Japan Finds account.
Open Settings